Make a complaint

We always try to provide a first-class service, but if for some reason we’ve failed, please let us know and we’ll do our best to make things better.

To contact our customer relations team, please email complaints@insureandgo.com.

If you need to call, you can speak to the complaints team on 0330 400 1387. Lines are open Monday to Friday, 9am to 5:30pm.

Or you can write to us using the below addresses:

If you bought your travel insurance policy with InsureandGo before September 1st 2021.

Customer Relations Manager
InsureandGo Insurance Services
One Victoria Street
Bristol Bridge
Bristol
BS1 6AA

If you bought your travel insurance policy on or after October 18th 2021:

Customer Relations Manager
InsureandGo
2nd floor
Maitland House
Warrior Square
Southend-on-Sea
SS1 2JY

We will do our best to resolve the situation with you, but if you don’t think we’ve done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.

To contact them, please write to the address below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

You can also call them on 0800 023 4567 or email them at complaint.info@financial-ombudsman.org.uk.